University of Zimbabwe Library
Frequently Asked Questions (FAQ)
This page aims to answer most of the questions most frequently
asked by newcomers to the U.Z. Library. The following are major items
FREQUENTLY ASKED QUESTIONS
Home || Top
Its my first time here; how do I find out about using
A: You have several options. Anyone
new to campus should consider going on a library orientation
tour. Browse the orientations tours page for details
and times. For an online guide to getting started using
the Library, check out the Fresher's Guide to the Library
. If you are confused about the different catalogues
and databases, their names, and which ones you should
use, look at our list of Library Research Guides . For
information about the Library via phone, call the Library
Information Centre on 263-4-303211 extension 1170.
I need help finding information on my topic. top What
do I do?
A: There are written instruction for
using our catalogues, journal indexes, CD-ROMs , Digital
Library facilities or other research tools. Please consult
our online Library Research Guides and Library Orientation
Guides. or the Library Information Centre. You are also
free to consult our duty librarian at the Information
Centre (phone 263-4-3-3211 Extension 1170)
For personal research assistance or help finding materials
or information at the Library, there are several resources
available to you. Reference Service is available in
the Information Centre on the ground floor of the Main
Library and in all our branch libraries by phone through
the Information Centre on 263-4-303211 Ext 1170. Priority
is always given to in-person requests. Services and
service hours vary from library to library, although
most provide face-to-face and phone reference at specified
times, as well as instruction in using research tools.
For more information, check the Library Web for the
individual Library Service Points of interest to you.
The library also conducts free drop in Finding Books
or Finding Journal Articles Workshops.
How does the Internet compare with using the Library
to do research? top Can't I use it and instead of the
A: The Library (and libraries in general)
and the Internet serve complementary functions. It is
best you use them both.
The Internet, the World Wide Web, and the many databases
and full-texts available through the Internet have become
rich information resources on many topics. For current
or recent news, events, local information, government,
business, and policy topics, and for many publications
and text and image archives the Internet can be very
valuable. However, it may not be easy to find the information
you want on the Internet, nor to authenticate its source
if you find it (anyone can "publish" via the
Internet). If you are skilled at Internet searching,
it is very often worth consulting the Internet on most
topics. To learn more about Internet searching, you
may consult our online tutorial or attend our free drop-in
Internet/WWW workshops .
Libraries are organized and standardized for access
to information in ways the Internet is not. Libraries
organize information in ways the Internet cannot yet
do, which results in more reliable retrievals. Libraries
preserve and provide access to many millions of documents
that pre-date the Internet and will probably never be
available online with their full texts and images. Access
to journals, newspapers, books, and other published
material is often easiest and most reliable by using
reference research tools and libraries. Our reference
staff can assist you in getting the most out of both
the Library and the Internet.
Can I do my library research from my home or office?
some of the Library research facilities like the Bibliographic
Catalogue are available on the web and can be accessed
from anywhere. Digital Library facilities are available
from specific workstations. For more information, read
about Remote Access to Library Catalogues & Internet
Resources . Once online, you may also access the Library
Web and the many resources available through it.
When do I have to come to the Library?
of searches like Catalogue Searches can be done from
the office or home. However, to check out (browse) or
check-in (return) a book, you have to come to the Library.
CD-ROM database searches and printing services are only
available within the libraries. A lot of services can
be obtained by phone, but priority is generally given
to in-person requests. For more information contact
the Information Centre.
What are the mailing addresses and phone numbers of
A: Consult our Library mailing addresses
, and Library phone numbers directories.
| Q: I'm not a U.Z.
student or staff member. Can I use the Library?
A: You need to register as an approved
reader. This entitles you to read Library materials
within the Library. Only U.Z. students and members of
staff may take (borrow) materials out of the Library.
Are there photocopying services in the Library?
Yes. There are companies which were subcontracted to
run photocopying services in the Main Library and its
branches. For more information contact the Library Information
When I try to use certain U.Z. Digital Library services
I am asked for a password. How do I get a password?
A: Access to Digital Library facilities
is available from specific workstations and authentication
is by PC workstation address. From these workstations
you don't need to supply a password, connection is automatic.
Can I use a laptop computer in the libraries?
A: Yes! You are welcome to use the
electrical outlets that are located through the Library
for stand-alone (word processing, etc) laptop use provided
you agree to abide by University I.T. Policies. Laptop
IP Service (LIPS) will be made available in the Main
Library Stacks. LIPS is a drop-in laptop service that
uses Dynamic Host Configuration Protocol (DHCP) to provide
dynamic assignment network ports. Only U.Z. students
and staff are eligible to use the service. U.Z. students
and staff can sign up for LIPS via a Web registration
page . For more information about the service and how
to sign up for the pilot, go to the LIPS Web site .
To submit questions or comments not addressed here, please
visit our Suggestions Form . Click on any underscored link below to
get more information on a topic